Privacy Policy

Who we are

Galaxy Vets Urgent Care & Walk-in: Ottawa (“we,” “our,” or “us”) is dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, reach out to us through our contact form, or communicate with us by SMS. By engaging with our site and submitting your details, you agree to the practices described below.

Information We Collect

When you fill out our contact form, book an appointment, or communicate with us, we may collect details including:

Name, Email Address, Phone Number, Message.

How We Use Your Information

We use the information you provide for the following purposes:

1. Responding to you: Addressing your questions, appointment requests, or concerns promptly.
2. Service Improvements: Using feedback to refine our clinic’s operations and online experience.
3. Legal Obligations: Meeting regulatory or legal requirements as needed.

SMS Terms & Conditions

By providing your mobile number and opting in, you consent to receive text messages from Galaxy Vets Urgent Care & Walk-in: Ottawa.

Types of SMS communications

If you have consented to receive text messages from us, you may receive messages related to:

• Billing and account inquiries
• Appointment reminders and confirmations
• Follow-up messages regarding your pet’s care

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at Galaxy Vets Urgent Care & Walk-in: Ottawa on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.“

Message frequency

Message frequency may vary depending on the type of communication and your interactions with our clinic. You may receive up to 2–4 SMS messages per month regarding your appointments or account status.

Message and data rates

Standard message and data rates may apply, depending on your mobile carrier’s pricing plan.

Opt-in method

You may opt in to receive SMS messages from Galaxy Vets Urgent Care & Walk-in: Ottawa in the following ways:

• Verbally, during a conversation with our staff
• By submitting an online form (including our contact form or booking widget)
• By filling out a paper form in-clinic

Opt-out method

You can opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive.

Help

If you are experiencing any issues, reply HELP to any SMS message, or contact us directly at 343-291-9211 or [email protected].

SMS Consent and sharing

SMS Consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

By opting in, you confirm that you are the authorized user of the mobile number provided and agree to these terms.

Third-Party Disclosure

We do not share, sell, or lease your personal details with third parties or affiliates unless required by law or with your explicit consent.

Data Protection Measures

We value your privacy and take appropriate security measures to prevent unauthorized access or disclosure of your personal data. Our systems are designed with safeguards in place to protect your information.

Your Consent

By submitting your information through our site, you agree to the collection and use of your personal data as outlined in this policy.

Data Retention

Your information will only be kept for as long as necessary to fulfill the reasons it was collected or as required by law.

Contact Us

For any questions or concerns regarding this policy, please feel free to reach out:

Galaxy Vets Urgent Care & Walk-in: Ottawa
Email: [email protected]
Phone: 343-291-9211

Changes to This Privacy Policy

We may revise this policy periodically. Changes will be reflected on this page along with an updated revision date.

Last updated: 07/27/2026